Refunds & Redo

Beauty Kulture Salon Refund and Redo Policy

1. Service Satisfaction At Beauty Kulture Salon, our aim is to ensure every client is completely satisfied with their service. If you’re unsatisfied with the service received, please read the following policies related to refunds and redos.

2. Redo Policy If you are not satisfied with the work done, we offer a complimentary redo of the service within three days of the initial service. We do not offer redos for services rendered beyond this three-day period. Redos are scheduled at the earliest possible date. Please understand that a redo is not a full refund but a modification of the service, like adjusting the tone of hair color, trimming more off a haircut, or fixing a nail.

3. Refund Policy Refunds are not given for service provided. In the case of a service issue, we encourage clients to return to the salon for us to assess and rectify the problem with a redo, as mentioned above. However, if there is strong evidence of a significant issue caused by the service received, a refund may be considered at the discretion of the management.

4. Product Refunds We will refund any product within 14 days of purchase provided it is in its original packaging and condition. Products can also be exchanged within the same timeframe. No cash refunds will be given after 14 days.

5. Booking Deposits Deposits are required for confirming bookings and are non-refundable. If you cancel your appointment with at least a 48 hours notice, your deposit can be used towards your next booking.

6. Late Arrivals & No Shows Clients who frequently arrive late for their appointment may be charged a late fee, or have their appointment cancelled and deposit forfeited.